Privacy Policy
Last updated: June 2026
1. Who we are
This privacy policy explains how [Legal entity — pending] (“Brimwel”, “we”, “us”) collects and uses personal data when you visit this site or place an order. We are the data controller for the information described here. For any question about your data, write to hello@brimwel.com.
2. What we collect
When you place an order, we collect the information needed to fulfil it: your name, shipping and billing address, email address and order details. Payment is processed by our payment providers; we receive confirmation of payment but never see or store your full card details.
When you contact us, we keep your message and contact details so we can reply and, where relevant, support your order. When you browse the site, limited technical data (such as device type and pages viewed) may be collected to keep the site working and secure.
3. How we use your data
We use your data to process and ship orders, handle returns and enquiries, prevent fraud, meet legal and accounting obligations, and — only with your consent — to send occasional updates. We do not sell your personal data to anyone.
4. Legal bases
We process order data to perform our contract with you, contact data to respond to your request, and certain technical data on the basis of our legitimate interest in running a secure, functioning store. Marketing emails are sent only on the basis of your consent, which you may withdraw at any time.
5. Sharing with processors
We share data only with the service providers needed to run the shop — payment processors, shipping carriers and IT providers — under agreements that require them to protect your data and use it only on our instructions. Some providers may process data outside your country, with appropriate safeguards in place.
6. Cookies
This site uses only the cookies and local storage strictly necessary to operate — for example, to remember the contents of your cart and your language preference. We do not use advertising trackers. You can clear this storage at any time through your browser settings.
7. Retention
We keep order records for as long as required to meet legal, tax and accounting obligations, and contact records for as long as needed to handle your enquiry. After that, data is deleted or anonymised.
8. Your rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction or portability, and you may object to certain processing. To exercise any right, contact hello@brimwel.com; we will respond within the timeframe required by law.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the current version. Material changes will be highlighted on this page.